Worked example · NDIS Support Workers
NDIS Support Worker invoice example: what a correct one looks like
The example shows a week of supports invoiced to a plan manager: daily living supports at the standard weekday rate, a Saturday shift at the Saturday rate, and provider travel, each with its support item number and service date, which is exactly what plan managers' systems need to approve payment without emailing you back.
Every line is GST-free. The invoice still shows your ABN and the words 'Tax Invoice' if you're registered; the GST amount is simply $0, and it's good practice to note the supplies are GST-free under the NDIS provisions.
The example
Example invoice for a ndis support worker
INVOICE
Coastal Care Supports
| Description | Qty | Unit (ex GST) | GST | Amount |
|---|---|---|---|---|
| Assistance with self-care, weekday (01_011_0107_1_1) 12/08 | 3 | $67.47 | GST-free | $202.41 |
| Assistance with self-care, weekday (01_011_0107_1_1) 14/08 | 3 | $67.47 | GST-free | $202.41 |
| Assistance with self-care, Saturday (01_013_0107_1_1) 16/08 | 4 | $94.97 | GST-free | $379.88 |
| Provider travel, labour time (01_799_0107_1_1) | 1 | $67.47 | GST-free | $67.47 |
| Subtotal (ex GST) | $852.17 | |||
| GST | $0.00 | |||
| Total (GST-free) | $852.17 | |||
All supports GST-free under NDIS provisions. Service agreement dated 01/07. Payment to account below.
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Trade-specific rules
GST notes for NDIS support workers
Independent NDIS support work: where invoices go to plan managers as often as participants, must carry NDIS-specific fields, and the supports themselves are usually GST-free.
- Supports delivered under a participant's NDIS plan are generally GST-free, even for GST-registered providers. Note 'GST-free: NDIS supports' on the invoice.
- Plan managers need: participant name and NDIS number, support item numbers from the current price guide, service dates per line, and your ABN. Missing any of these delays payment.
- Your rates must not exceed the NDIS price guide caps for plan-managed and agency-managed participants. Self-managed participants can agree to any rate.
- Non-NDIS private work (e.g. private aged-care clients) follows normal GST rules; keep it on separate invoices to keep your bookkeeping clean.
Related
Before you send it
- Not registered for GST, or not sure? The sole trader invoice template has a no-GST version of this layout, and invoicing without GST in Australia explains what changes on the page.
- Invoicing a builder as a subbie? Read the subcontractor invoice guide for progress claims, variations and retention.
- Tired of retyping your details? The best invoice app for tradies and sole traders compares the apps Aussie NDIS support workers actually use, with current prices.
Fair questions
FAQ
Weekend and evening rates?
Each has its own support item number and cap in the price guide. Invoice them as separate lines with the correct item number per shift; don't average rates across a week.
How do I invoice provider travel?
Two parts under current rules: labour time (per the travel item for your support category, capped in minutes) and non-labour costs like per-km vehicle costs where claimable. Itemise both; plan managers check.
One invoice per participant or per plan manager?
Per participant, always, even when one plan manager handles several of your participants. Their systems reconcile per participant, and mixed invoices get rejected.
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